EVA Airways and Shenzhen Airlines Hire Robot Receptionists

Robots are quickly expanding their presence in people’s everyday lives. Earlier this year, >talkairlines reported on Japan Airlines trialing Nao, a customer service-oriented robot, at Tokyo Haneda International Airport. During the trial period, Nao answered passengers’ questions regarding airport facilities, flight status, destination weather, and local information. Now, more airlines are introducing robots to give flyers a fun and fresh ground experience. SHENZHEN AIRLINES x XIAOBAO in SHENZHEN Shenzhen … Continue reading EVA Airways and Shenzhen Airlines Hire Robot Receptionists

Chinese Flyers Can Soon Use Identity Cards as Boarding Passes

Chinese aviation authorities will soon be allowing government-issued IDs to function as boarding passes to increase airport efficiencies and lower costs. From 1 January 2017, passengers flying domestically can proceed straight to security with just their second-generation Resident Identity Cards (RIC) instead of waiting at check-in counters. Boarding can be done by simply scanning the RIC, thus eliminating the need for paper and mobile boarding passes. To enjoy … Continue reading Chinese Flyers Can Soon Use Identity Cards as Boarding Passes

Play and Save: Six HNA Group Airlines Introducing New IFE Tablets With Reward Systems

You might have heard about one being rewarded for playing games, but did you know that this creative marketing approach is now adopted by airlines? Meet the latest version of AirBox tablet from Shareco. Besides the typical in-flight entertainment (IFE) options, such as movies, music, e-books, games, and duty free shopping, AirBox tablets even have a reward system. Users can earn points while using the tablet and redeem the points to unlock paid content, receive duty free items, and even get … Continue reading Play and Save: Six HNA Group Airlines Introducing New IFE Tablets With Reward Systems

Exploring the Cabins of the Uzbekistan Airways Boeing 787-8 Dreamliner

Back in August, Uzbekistan Airways received the first of its two Boeing 787-8 Dreamliners ordered from Boeing. The national airline of the Republic of Uzbekistan has long been under the radar, even after receiving this next generation aircraft type. Information about the cabin products is absent on the official website of the airline; media coverage has also been scarce. In this post, >talkairlines will be taking a close look at the mysterious Central Asian beauty. … Continue reading Exploring the Cabins of the Uzbekistan Airways Boeing 787-8 Dreamliner

China Eastern Airlines Developing VIP Positioning System

Earlier this week, China Eastern Airlines opened its flagship VIP lounge at Pudong International Airport Terminal 1 in Shanghai. Measuring a total of 9000 square meters, the lounge is the largest in China and can serve up to 1000 passengers concurrently. While most features described in the media release are typical in the industry, there is one sentence that caught our attention: China Eastern Airlines is incorporating informatizational … Continue reading China Eastern Airlines Developing VIP Positioning System

China Airlines To Refurbish Airbus A330-300 Fleet

(Update 30 OCTOBER 2017: China Airlines has apparently halted retrofit plans for the A330-300s in favor of leasing and ordering new aircraft instead. According to media reports, the airline is planning on placing orders for regional wide-bodies in two years [late-2019].) China Airlines is actively planning the refurbishment of its Airbus A330-300 fleet. According to its annual report for investors, the Taiwanese national carrier will carry out a retrofit … Continue reading China Airlines To Refurbish Airbus A330-300 Fleet

China Airlines Reveals Airbus A350-900XWB Cabin Interiors

The delivery date of the first Airbus A350-900XWB (A359) for China Airlines (CI) is quickly approaching. Today, the Taiwanese airline officially unveiled the cabin designs of this game-changing aircraft type. Configured as a 306-seater, the aircraft will be able to accommodate 32 passengers in Premium Business Class, 31 in Premium Economy Class, and 243 in Economy Class, including 12 sets of Family Couch seats. Nonstop European routes from Taipei to Amsterdam, … Continue reading China Airlines Reveals Airbus A350-900XWB Cabin Interiors

China Eastern To Introduce New Airbus A330-300 Premium Products

China Eastern Airlines will soon be debuting new cabin products for its Airbus A330-300 (A333). According to CARNOC, the second largest Chinese carrier is planning on introducing yet another type of lie-flat Business Class seat, the Vantage XL model from Thompson Aero, while adding Premium Economy Class, likely Economy Class seats with extra legroom (38 inches). These new seating products are also expected to be installed … Continue reading China Eastern To Introduce New Airbus A330-300 Premium Products

JAL Trials NAO Service Robot: Self-Service V. Robot-Service

Earlier this month, Japan Airlines (JAL) trialled a new customer service-oriented robot at Tokyo Haneda Airport Terminal 1. During a 6-day period, the service robot interacted with travelers in Japanese, English, and Chinese to provide airport facility guide, flight status, destination weather, and local information. The JAL ground staff, through Apple Watch, were able to further instruct the robot to make passenger service announcements. The service robot was a Nomura … Continue reading JAL Trials NAO Service Robot: Self-Service V. Robot-Service

KLM and Transasia Turn Focus to Post-Flying Traveling Experience

Airlines are now paying more attention than ever to crafting better traveling experiences for customers beyond the airside. KLM Royal Dutch Airlines announced the new “Layover with a Local“ program for transfer passengers to enjoy Amsterdam with an Amsterdammer while Transasia Airways from Taiwan introduced “Invisible Guide” to provide real-time solutions for travelers through LINE. These examples mark the trend of airlines attempting to play a larger role than merely the transporter. … Continue reading KLM and Transasia Turn Focus to Post-Flying Traveling Experience