EVA Airways and Shenzhen Airlines Hire Robot Receptionists

Robots are quickly expanding their presence in people’s everyday lives. Earlier this year, >talkairlines reported on Japan Airlines trialing Nao, a customer service-oriented robot, at Tokyo Haneda International Airport. During the trial period, Nao answered passengers’ questions regarding airport facilities, flight status, destination weather, and local information. Now, more airlines are introducing robots to give flyers a fun and fresh ground experience. SHENZHEN AIRLINES x XIAOBAO in SHENZHEN Shenzhen … Continue reading EVA Airways and Shenzhen Airlines Hire Robot Receptionists

Chinese Flyers Can Soon Use Identity Cards as Boarding Passes

Chinese aviation authorities will soon be allowing government-issued IDs to function as boarding passes to increase airport efficiencies and lower costs. From 1 January 2017, passengers flying domestically can proceed straight to security with just their second-generation Resident Identity Cards (RIC) instead of waiting at check-in counters. Boarding can be done by simply scanning the RIC, thus eliminating the need for paper and mobile boarding passes. To enjoy … Continue reading Chinese Flyers Can Soon Use Identity Cards as Boarding Passes

Play and Save: Six HNA Group Airlines Introducing New IFE Tablets With Reward Systems

You might have heard about one being rewarded for playing games, but did you know that this creative marketing approach is now adopted by airlines? Meet the latest version of AirBox tablet from Shareco. Besides the typical in-flight entertainment (IFE) options, such as movies, music, e-books, games, and duty free shopping, AirBox tablets even have a reward system. Users can earn points while using the tablet and redeem the points to unlock paid content, receive duty free items, and even get … Continue reading Play and Save: Six HNA Group Airlines Introducing New IFE Tablets With Reward Systems

China Eastern Airlines Developing VIP Positioning System

Earlier this week, China Eastern Airlines opened its flagship VIP lounge at Pudong International Airport Terminal 1 in Shanghai. Measuring a total of 9000 square meters, the lounge is the largest in China and can serve up to 1000 passengers concurrently. While most features described in the media release are typical in the industry, there is one sentence that caught our attention: China Eastern Airlines is incorporating informatizational … Continue reading China Eastern Airlines Developing VIP Positioning System

JAL Trials NAO Service Robot: Self-Service V. Robot-Service

Earlier this month, Japan Airlines (JAL) trialled a new customer service-oriented robot at Tokyo Haneda Airport Terminal 1. During a 6-day period, the service robot interacted with travelers in Japanese, English, and Chinese to provide airport facility guide, flight status, destination weather, and local information. The JAL ground staff, through Apple Watch, were able to further instruct the robot to make passenger service announcements. The service robot was a Nomura … Continue reading JAL Trials NAO Service Robot: Self-Service V. Robot-Service

KLM and Transasia Turn Focus to Post-Flying Traveling Experience

Airlines are now paying more attention than ever to crafting better traveling experiences for customers beyond the airside. KLM Royal Dutch Airlines announced the new “Layover with a Local“ program for transfer passengers to enjoy Amsterdam with an Amsterdammer while Transasia Airways from Taiwan introduced “Invisible Guide” to provide real-time solutions for travelers through LINE. These examples mark the trend of airlines attempting to play a larger role than merely the transporter. … Continue reading KLM and Transasia Turn Focus to Post-Flying Traveling Experience

Arrival of the Next Generation IFE: AirComPacific Introduces “AirCinema”

Special thanks to Alan Gallant from AirComPacific for providing the extensive information! For a long time, we had only heard about things in Economy Class getting smaller and smaller. From the seat pitch and width to the meal portion and lavatory size, airlines around the world are busy minimising the comfort of Coach passengers to maximise profits. However, AirComPacific is planning on introducing a new in-flight entertainment … Continue reading Arrival of the Next Generation IFE: AirComPacific Introduces “AirCinema”